EXEControl® supports the tasks of the service center
with a complete call center, dispatch center and technician
reporting. Features found in the service center include:
Service Call Tracking:
Lists of customer equipment and service contracts are maintained
in the customer database. Customer database is fully
cross referenced to allow customer to be easily identified
based on any piece of information provided during the
call. Once customer is identified, a list of equipment
and service contracts is furnished to the operator (along
with an optional display of prior service calls from
this location) from which they can select the system
requiring attention. The call may be assigned immediately
(with optional automated alpha paging to field technicians)
or queued for scheduling with the interactive scheduler.
Directions to customer sites are maintained in the database
for easy recall and adjustment.
Service Scheduling/Dispatching:
An interactive scheduler provides the entire service scheduling
picture ‘at a glance’. All service entries
can be made directly from the scheduler, allowing the
service operator to receive visibility from the scheduler
at all times.
Service Billing:
Time and materials may be applied to service tickets in
a number of ways and at various points in the process.
When the ticket is completed, service billing policies,
including minimum billing and alternate incremental rates,
surcharges, warranties, etc. are applied and an accounts
receivable invoice is generated automatically. A pre-billing
summary is shown in advance to the operator closing the
call allowing manual adjustments to be made.
Bar-coded Inventory:
EXEControl® produces peel-off barcode labels for parts
and equipment inventories. Technicians can simply peel
the label from parts used and stick it on the service ticket
for rapid recording of parts used for inventory and billing
purposes back at the office.
Warranty Tracking:
Warranty work is classified and tracked to ensure that
proper payment is eventually received from the vendor
and cost analysis reports reflect the true cost/profit
for warranty jobs.
Routine Service/Maintenance Jobs:
EXEControl® will automatically generate service tickets
at specified intervals with stored instructions and directions.
Recurring service tickets may be scheduled using the interactive
scheduler in the same manner as normal service calls.
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