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Introduction:
EXEControlŽ Global Solutions is dedicated to the
success of service companies. The EXEControl® Service
software has a number of features and capabilities that
give our customers a competitive edge. Below is a list
of some of these features:
Service Center:
EXEControl® supports the tasks of the service center
with a complete call center, dispatch center and technician
reporting. Features found in the service center include:
Contract Agreements:
EXEControl® provides all the tools necessary to manage
service, support, warranty and any other type of contracts.
These features include:
Customer Service:
EXEControl® provides many tools to ensure customer
satisfaction throughout the entire process. Besides our
complete CRM toolset, discussed elsewhere, EXEControl® provides
tools such as the following to maintain customer service
levels:
Executive Control:
As one might assume, EXEControl® provides many reporting
and analysis tools to corporate executives to manage the
business. Some of these tools made available specifically
for service companies include:
Back Office Features:
EXEControl® Service maintains a complete suite of ‘back
office’ modules which include features such as:
Closing:
One research study suggested that the number one reason
why people stop doing business with a particular company
is that they feel their business is no longer important
to that company. In service the challenge is to build
the commitment level with your customers while controlling
the time spent on non-billable work. EXEControl® can
help. With EXEControl® you can improve customer retention
while increasing your level of new customer contracts.
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