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EXEControl Service: Back Office Features

Full Inventory Management:
Every business has inventory, including service companies. For service companies the level of inventory, SKU selections and price levels make a huge difference to daily profit margins. EXEControlŽ gives the service center and headquarters the tools necessary to make such decisions.

Complete Accounting:
EXEControlŽ doesn’t stop at the completion of a service ticket but completes the process by producing full accounting financials. Complete accounts payable and cash disbursements also are integrated to the EXEControlŽ system.

Customer Relationship Management (CRM):
Every aspect of the EXEControlŽ system has been designed to maintain loyal customers. The customer relationship starts with the initial contact (usually a quote for service) and continues through the entire process. Even follow up calls at warranty expiration, product end of life and any other long-term event may be flagged into the system to ensure repeat business.

Time Reporting and Payroll:
EXEControlŽ supports the payroll tax and state requirements of all 50 states. Electronic time clock allows for hourly employees to get paid without the need for time consuming totaling of time clock records. EXEControlŽ also supports the payment of commissions via the payroll system.

Consolidated Purchasing:
EXEControlŽ supports centralized corporate head quarter purchasing for all service centers. Cross-store visibility and inventory transfer rules assist in the ability to reduce inventory levels and maximize purchasing power.

Electronic Communications with Trading Partners:
EXEControlŽ supports electronic communications with vendors and customers. EDI (Electronic Data Interchange) and XML are two of the more popular protocols used in business. Purchase orders, advance shipping notices, vendor invoicing, disbursements, quotes and billing records can all be transmitted electronically.

Document Storage and Retrieval:
Document storage and retrieval can be used for many purposes in a service environment. These include:

  • Scan and association of signed contracts
  • Service tickets including technician hand written notes
  • Vendor order packing receipt paper work
  • Vendor invoices
  • General correspondences

EXEControlŽ offers barcode association technology to automatically link scanned documents with their associated computerized business records.

Sales Analysis:
EXEControlŽ can produce an unlimited series of sales analysis reports. The reports can show information such as service center sales, dollars per hour per service center, per employee and contact management efforts to sales dollars realized. Sales can be broken down in multiple sub break points by product line, sku, salesman, promotion codes and more.

 
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