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Introduction:
Have you ever called an apparel store and asked them
‘Do you carry shoes?’ If you have, you may
be surprised once you arrive at the store to find out
that although they have shoes, they don’t have
the kind that you need. Asking if they carry shoes does
narrow your search from general apparel to footwear;
however, it still is not specific enough to identify
the exact shoe that is best for your need. Further criteria
must be specified prior to selection, such as: ‘What
terrain will they be used on?’ ‘What weather
conditions must they survive?’ ‘Are they
for show or functionality?’ and many other such
questions.
How does this pertain to CRM software?
CRM software is but one portion of a company's entire
business software needs (just like shoes). However, within
the realm of CRM software there are many application demands
and solutions.
CRM applications:
We at EXEControl Global Solutions understand that one
shoe does not and cannot fit all. That is why we have setup
our CRM solution to include a wide array of features capable
to be deployed in multiple application demands. Below are
some of the application demands where our CRM software
has been deployed:
Features found in the
EXEControl CRM Solution:
The following is a list of some of the toolsets that reside
within the EXEControl CRM software arsenal:
After the Sale:
This document has focused primarily on the CRM activities
that proceed the sales order cycle. EXEControl however,
does not stopped at the sales order process. When using
the entire EXEControl ERP software solution the CRM
features and functions carry throughout the entire sales
order cycle.
All
of the toolsets mentioned above continue to be available,
even after the initial sale. Some of the featuresfound
after the initial sale include the following:
- Loyalty Programs- EXEControl’s
extensive order pricing and order tracking capabilities
allow users to define loyalty programs and have the system
act upon that information.
- Work Flow Automation - Once a sale is
made, the CRM process quickly expands to include a lot
more people. Sales entry clerks, credit managers, shipping
personnel and many more get involved. EXEControl has
many features that enable everyone involved to perform
their tasks while preserving an efficient workflow. These
features include; event triggers notification to all
concerned parties and cross departmental visibility.
- Account Status/History - Through the
use of the EXEControl ERP software, comprehensive account
information is maintained. Historical data may be kept
on file for as long as the user elects.
Case Study:
EXEControl
Helps CR Wireless Manage Retail Sales
Closing:
Part of the challenge of putting together a successful
CRM software solution is having the system work with the
sales force to be as effective. Too often the systems put
in place slow down the sales team and ultimately make them
less effective than when they first adapted the new system
procedures. EXEControl Global Solutions has staff that
is highly skilled at implementing a CRM solution that is
perfect for your company. EXEControl Global Solutions’ staff
is skilled at business process improvement techniques.
This means that they can help guide you through the entire
process of establishing a successful sales and marketing
strategy that is cost effective and efficient.
If you are interested in greater market share give us
a call. With your desire for growth and the unparallel
CRM execution plans provided by EXEControl Global Solutions
we are confident that the end results will be extraordinary.
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