EXEControl Global
Solutions Receives 2007 APICS Award
Clifton Park, NY (May 2007) – EXEControl Global
Solutions was recently presented with the 2007 Operations
Management Excellence Award by APICS – The Association
for Operations Management. This distinct award is given
to honor a single capital region company who achieves enhanced
success through the application of superior managerial
techniques.
EXEControl has demonstrated unique problem solving capabilities
as well as effective quality and efficiency improvement
practices. Their management team has worked hard to identify
those aspects where they felt change is critical to ensure
success in the EGS Community. The key aspects identified
were: Security, Training, Implementation, Technical discussion,
Delivery Methods, User Interface, Automated interfaces,
Specific functions, Consulting, Networking and hardware,
Documentation, Support services and Communication methods.
Additionally, EXEControl has put forth initiatives in
eleven areas which they felt will help cultivate their
partnership with each client. The following points outline
each area where initiatives were taken.
- Regular Meetings – Company meetings
are often lost causes wasting valuable time. However,
at EXEControl, steps have been taken to ensure effectiveness
during meetings. Steps include scheduling months ahead
of time, agenda distribution in advance, and start/end
times being clearly established and adhered to.
- Training – EXEControl understands
the importance of having knowledgeable staff. Every staff
member has participated in training programs.
- Market Research – In order to
offer the best possible products to clients, it is crucial
to understand marketplace demands. By sending their Director
of Development to California, EXEControl was able to
identify additional opportunities in the ERP marketplace.
- Articulation of Expectations – Consistency
is important for any company to succeed. To make sure
this occurs, written explanations and expectations have
been created for as many aspects of EXEControl as possible.
This brings greater predictability to the experience
and process one goes through for various tasks.
- Job Clarification – EXEControl
has reviewed each position within the company establishing
new job titles, job descriptions, and KPI’s for
all employees.
- Business Intelligence – Through
the EXEControl Command Center, a premier business intelligence
tool, employees can monitor their KPI’s, workload,
and day-to-day business activities more easily.
- Customer Interaction – The introduction
of EXEControl’s online Forums, quarterly newsletters,
user conferences, and customer training classes have
all contributed to clients complementing EXEControl and
showing desire to be part of the EGS Community.
- Customer Support – Using the “From
Good to Great” principle, EXEControl made many
changes to their support services. These changes include
converting their support system to use a queue system,
call emails, reduction in emergency support calls, and
remote monitoring of client services.
- Process Improvements – To aid
in optimizing business processes, EXEControl has identified
several options and techniques to explore. These include
group training and implementations, standardized configurations
and procedures, and modernization of clients’ systems.
- Labor Management – In an effort
to better understand how much energy is being exerted
towards certain tasks, EXEControl requires a strict logging
of all time.
- Security in Everything – EXEControl
realizes the importance of confidentiality. They have
focused on numerous areas such as passwords, written
policies, training, and data restrictions to better protect
the interests of their company and those of the Community.
APICS is a global leader and premier source for knowledge
in operations management including production, inventory,
supply chain, materials management, purchasing, and logistics.
Since 1957, individuals and companies have relied on APICS
for its superior training, internationally recognized certifications,
comprehensive resources, and worldwide network of accomplished
industry professionals.
EXEControl Global Solutions, established in 1969, develops
flexible in-house business software packages (including
ERP/CRM) helping small and mid-sized businesses better
utilize current technology to improve efficiency and yield
larger revenues. With services including software development,
implementation, training, help desk support, network infrastructure,
system design, and ongoing consulting services, EXEControl
is a technology partner who assists in the process of revolutionizing
companies.
For additional information on the topics discussed, please
click here
|